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Important

Xbox consoles provide fast, powerful hardware, the ability to connect with millions of gamers in the Xbox Community, and the best value in games and entertainment. This summary applies to the Xbox One generation of consoles as well as the Xbox Series X and Series S consoles.

Overview of Required and Optional data

Microsoft is dedicated to being transparent with our customers and giving them more control over their data. As part of this work, we’re moving our major products and services to a model where the personal data we collect from customers as they use their devices will be classified as either Required or Optional. This will make it easier for our customers to find information about the data we collect and how we use it, and to make informed choices about their privacy.

This article provides an overview of the types of data that are Required and Optional, the specific categories of personal data that are collected by the Xbox console, and how our customers can change their privacy settings to customize the data they share with Microsoft.

Required data

Data in the Required category is necessary to keep our products safe, secure, up to date, and performing as expected. Required data includes things like:

  • Details of errors that might hamper the console’s ability to run games and apps
  • Details of console setup success and failure to diagnose issues that would keep you from using the console
  • Details of software update success and failure, as well as other console errors

In some cases, a customer can control whether Required data is collected by deciding whether to use the product features or functions that depend on that data. For example, if you use the Xbox Store on the console to buy a digital game, we will collect the Required diagnostic data to track that the purchase was successful. Instead, you might choose to buy a disk from a retailer if you would prefer not to have Required diagnostic data collected about the Xbox Store purchase.

We’re developing additional privacy settings that will give you more control over the collection of data that’s required for certain features or functions. Our goal is to create privacy settings that make sense to you and we’re always open to feedback on what might work better for you.

Required diagnostic data summary

Data CategoryDescriptionExamples Include
Device connectivity and configurationThis type of Required diagnostic data includes details about the console, its configuration, and connectivity capabilities.
  • Device settings and configurations, such as networking and hardware data
  • Diagnostic information about the user's internet connection to understand how that may impact connectivity to Xbox Live services
Product and service performanceThis type of Required diagnostic data includes details about console health and performance.
  • Basic error reporting, such as whether updates were successfully installed
  • Errors about user sign-in success and failure data that help identify issues that would prevent a user from playing online
Software setup and inventoryThis type of Required diagnostic data includes software installation and update information on the console.
  • Operating system information such as firmware version, console system details and updates status
  • Events to track Game or App install success and failures that ensures critical issues can be identify

Optional data

Data in the Optional category is not essential to the product or service experience. Optional refers to a broader set of data collected from customers to power features or analysis that goes beyond providing the required set of baseline functionality. Optional data includes things like:

  • Actions you take while using the console
  • Enhanced error reporting (detailed diagnostic data for conditions causing errors and crashes)
  • Console performance data

Because Optional data isn’t necessary to provide our products and services, customers can decide whether to allow us to collect this type of data. Customers can make this decision during the initial setup for our major products and services or, after setup, by using the privacy controls noted below.

Although sharing Optional data isn’t required, this data helps us develop new, richer, and better experiences for our customers. There are compelling reasons for our customers to share this data with us, but our products and services will keep working as expected no matter what they decide. This is our customers’ data and we’re committed to respecting the decisions they make about their privacy.

Optional diagnostic data summary

Data CategoryDescriptionExamples Include
Device connectivity and configurationThis type of Optional diagnostic data includes details about the console, its configuration, and connectivity capabilities.
  • Detailed diagnostic data when using the console network troubleshooting tools
  • Event data associated with multiplayer sessions such as connectivity errors and matchmaking
Product and service performanceThis type of Optional diagnostic data includes details about console health and performance.
  • More detailed information about device health such as console operating temperatures and power consumption
  • Detailed game reliability information such as game launch, startup, and crash data
Product and service usageThis type of Optional diagnostic data includes details about the usage of the console, games, and applications
  • Network telemetry data such as bandwidth used over time
  • Detailed data on sign-in process to help identify steps that need improvement
  • Data about how the network troubleshooting tools are used
Software setup and inventoryThis type of Optional diagnostic data includes software installation and update information on the console.
  • More detailed information about the operating system update process such as tracking start and finish of each step to identify areas to make improvements

Privacy Information and Settings

Microsoft offers choices about how your data is collected. See below to learn more about the data that Microsoft collects and the controls available to consumers.