Support Services Privacy Supplement
(last updated August 2011)
view the privacy statement highlights
Note that this page is a supplement to the Microsoft Online Privacy Statement. In order to understand the data collection and use practices relevant for a particular site or service, you should read both the Microsoft Online Privacy Statement and any applicable supplement.
This supplement applies to Microsoft's support Web sites and its online and offline support services. These Web sites include:
https://mvp.support.microsoft.com
http://mvp.support.microsoft.com
https://mbsinternal/vsa/Welcome.aspx
https://mbsinternal/voice/default.aspx
http://www.microsoft.com/dynamics/support/default.mspx
When you submit a support request or run an automated troubleshooter, we may collect hardware, software, and other information related to the support incident. This may include: information about the condition of the computer and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In some instances, a support professional may use tools such as Easy Assist (http://support.microsoft.com/easyassist) to temporarily navigate your desktop during a support session. We will ask for your permission before starting a session and will exit the session immediately after resolving your issue. When you use the Microsoft Easy Assist service, the support professional may, with your permission, record the session. The recording is limited to screen navigation capture (what happened on your screen during the Easy Assist session) and does not record the conversation you had. The recording helps us train our support professionals. You may request instructions for accessing this recording be e-mailed to you after the session.
Some support offerings, such as support available for Microsoft Dynamics products, may be provided in conjunction with a Microsoft partner. To ensure you receive the highest level of support available, information related to your support incident may be shared with the Microsoft partner you selected.
Following a support incident, we may send you a survey about your experience with our current services or thoughts about potential new services that may be offered. These surveys may also be used to help resolve future support incidents more efficiently. Microsoft Business Support Offerings (e.g. Premier, Essential, Alliance, etc.) may send periodic e-mails informing you of technical service issues related to a product or service you requested. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have requested. These Business Support Offerings may also periodically telephone you for a survey of your experience with our current services, thoughts about potential new services that may be offered or to alert you to critical security issues.
To review and edit your personal information collected through our support services, please contact us by using our Web form.
